Reference

mitra138 Legal access for Indonesia accounts

Clear account rules, wallet conditions and access wording give you a practical starting point before you open an account with mitra138.

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mitra138 mitra138 Legal access for Indonesia accounts
POLICY CONTACT PATH

Reach us about a Legal question

A clear contact path helps when a Legal question affects account access or a wallet record. Open account help from your signed-in account and include the relevant reference, the email or phone attached to the account, and the policy point you want clarified. This gives our support team enough detail to check the request without asking you to repeat the same account step.

Team online

Access clarification

Ask why an account check or local access decision applies to you. Include your account identifier and the exact Legal wording you want us to explain.

Wallet record query

For DANA, OVO, GoPay or QRIS records, attach the payment reference and date. We can match the request with the account ledger and explain its status.

Policy change request

If a stored account detail needs correction, send the requested change through account help. We may ask for a verification step before updating the record.

RECORDS AND SECURITY

How we handle Legal records

Legal handling is tied to the records needed to operate an account and respond to a valid request.

Account data use

We use account details to apply access conditions, answer Legal requests and connect a wallet reference with the correct account. We do not need unrelated details to assess a policy question.

Cookie choices

Cookies can support sign-in continuity and page preferences in your browser. If you clear them, you may need to repeat account access steps before the Legal page or wallet record loads.

Sign-in protection

Keep your phone, password and verification details private. When an account change concerns ownership or payment records, we may request a clear verification step before acting.

Record retention

We retain account and transaction references for the period needed to address operational, security or Legal duties. A request can ask which record is relevant and why it remains stored.

Requesting corrections

You can ask us to correct an inaccurate account detail through account help. State the existing entry, the replacement detail and the reason, then complete any ownership check requested.

Who to contact

Send Legal, cookie, data or retention questions through the support path inside your account. Payment questions should include the DANA, OVO, GoPay or QRIS reference when available.

Legal answers before account access

These Legal answers address the questions we expect before an Indonesian account is opened or changed. They cover local eligibility, stored records, cookies, wallet references and the steps needed to contact us. If your situation is not listed, use account help with the relevant reference so we can assess the specific request.

It explains account access conditions, local-law wording, data and cookie handling, wallet references, security checks, retention and the process for requesting clarification or a correction.

Access and eligibility depend on local law. Where local law permits, the Legal notice sets the account conditions; your location and account details can affect whether access is available.

Yes. Use the signed-in account help path, identify the incorrect entry and provide the replacement detail. We may request verification before changing information connected with account ownership.

DANA and QRIS references are used to match a wallet transaction with the correct account and answer status questions. Keep the receipt or reference ready when contacting support.

Browser cookies can preserve sign-in continuity and page preferences. Clearing them may require another account access step, but it does not remove the Legal conditions that apply to your account.

Records remain stored for the period needed for operational, security or Legal duties. You can ask support which record is involved, the purpose for keeping it and whether correction is possible.

Send the request through account help while signed in, with your account identifier and the relevant wording or payment reference. This lets us route access, data and wallet questions accurately.

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