Reference

mitra138 Privacy Policy, Made Clear

Our Privacy Policy explains what we collect when you open an account, sign in from a mobile device, or connect DANA, OVO, GoPay or QRIS.

Account dataWallet recordsDevice accessCookie choices

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What Our Privacy Policy Covers

mitra138 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Privacy Policy applies to information you submit during account creation, including contact details used for phone verification before account access. It also covers sign-in records, device identifiers, browser settings, cookie activity and transaction references connected with DANA, OVO, GoPay, QRIS, bank transfer or virtual account

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steps. We use these records to confirm account actions, match wallet status and investigate a payment receipt when you ask for help. We do not describe access as available everywhere: eligibility depends on local law, and you should check the rules that apply to you in
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Indonesia. The policy also explains retention, security controls, requests for correction and the route for privacy questions.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY HELP ROUTE

Get Help With Policy Requests

A clear contact path helps you act on the Privacy Policy instead of searching through account screens. When login or wallet status stalls, contact our account help route with the email or phone number tied to your account, the affected device, and any payment receipt reference. We use those details to locate the correct record without asking you to send a password.

Team online

Account access

Tell us when a phone verification step blocks access, and include your registered contact detail plus device type so we can match the privacy request to the right account record.

Wallet status

For DANA, OVO, GoPay or QRIS records, share the transaction reference and approximate time. We can use that context to check the stored payment status without requesting your wallet password.

Data request

Ask us to correct an account detail, explain a cookie record or clarify retention. We may verify account ownership before changing information connected with your mitra138 profile.

DATA HANDLING DETAILS

How We Apply Privacy Controls

The Privacy Policy is designed around the moments when your information moves through the account path: registration, phone verification, sign-in, wallet selection and support contact.

Account collection

We collect the details needed to create and maintain your account, then use phone verification before account access. This helps us connect requests, sign-ins and corrections to one account record.

Device signals

Your browser and device may provide sign-in signals such as type, language and session data. We use them to protect access and investigate unusual activity, not to request your private password.

Cookies

Cookies can remember session choices and help us understand whether a page loads correctly. Our Privacy Policy explains their role, so you can ask what a cookie record supports.

Wallet records

DANA, OVO, GoPay and QRIS references may be stored with account transaction details. We use these records to check receipt status, match wallet activity and answer payment-related requests.

Retention

We retain account, security and transaction records only for the period needed for the stated purpose, account administration and applicable legal duties. You can ask us how a specific record is retained.

Change requests

To request a correction or ask about deletion, contact account help using your registered contact detail. We verify ownership first, then explain which records can be changed and why.

Privacy Policy Answers For Your Account

These Privacy Policy answers focus on the searches we hear around account access, local wallets, cookies and data requests. If your situation is not covered, send the account detail and transaction context you can safely share through our privacy contact path.

It covers account details, phone verification, sign-in activity, device signals, cookies, wallet references and support records. It also explains retention, security measures and how to request correction or clarification.

We use your phone number for account setup and verification before access. It helps connect you with the correct account when you ask about a login issue, wallet status or Privacy Policy request.

Yes. The policy includes transaction references and status details connected with DANA, QRIS, OVO, GoPay, bank transfer and virtual account steps. We do not need your wallet password for a status check.

Use our account help route and send the registered phone number or email, plus the detail you believe is incorrect. We verify account ownership before changing information linked to your profile.

Cookies may keep a session active, remember selected settings and show whether pages load correctly. The Privacy Policy explains their purpose, while your browser provides controls for managing stored cookie data.

We retain records for the stated account, security, transaction or legal purpose, then assess whether continued storage is needed. Ask us about a specific record and we will explain its retention context.

Access and eligibility depends on local law. If you are in Indonesia, check the rules that apply to you before opening an account, and contact us if you need the Privacy Policy explained.

mitra138 Privacy Policy, Made Clear

Get Help With Policy Requests

Account access

Wallet status

Data request

How We Apply Privacy Controls

Account collection

Device signals

Cookies

Wallet records

Retention

Change requests

Privacy Policy Answers For Your Account

01 What does the mitra138 Privacy Policy cover?

02 Why does mitra138 need my phone number?

03 Does the Privacy Policy include DANA and QRIS data?

04 How can I request a correction to my account data?

05 How does mitra138 use cookies on my device?

06 How long does mitra138 keep my personal data?

07 Can I access mitra138 from Indonesia?

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